Privacy Policy

1. Introduction

Define Tours Kalkan (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website definetours.com or use any of our services, including airport transfers, boat trips, car hire, and activity bookings.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: full name, email address, phone number, postal address.
• Booking information: travel dates, flight numbers, pickup/drop-off locations, passenger counts, vehicle preferences, and any special requests.
• Technical data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our site (collected via cookies and Google Analytics).
• Communication data: messages you send to us via WhatsApp, contact forms, or email.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• To process and confirm your bookings.
• To communicate with you regarding your reservation, including confirmations, changes, and follow-ups.
• To respond to your enquiries submitted via our contact or booking forms.
• To improve our website, services, and customer experience through aggregated analytics.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Booking Forms & Email Communication

When you submit a booking form, contact form, or transfer enquiry on our website, your details are transmitted securely to our email system. We use industry-standard encryption (TLS) for all email communications. Your data is stored in our email inbox and used exclusively to process your booking and provide customer support.

5. Cookies & Google Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies, small text files placed on your device, to collect standard internet log information and visitor behaviour patterns in an anonymous form. No personally identifiable information is collected by these cookies.

We also use cookies for essential website functionality. You can disable cookies in your browser settings at any time; however, this may affect certain features of our website.

6. WhatsApp Communication

We offer WhatsApp as a communication and booking channel. When you contact us via WhatsApp or use our “Book via WhatsApp” buttons, your phone number and the message content are processed in accordance with WhatsApp’s privacy policy. We do not store WhatsApp conversations on our servers beyond the WhatsApp platform itself.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Booking-related data is typically retained for a period of 3 years after your last interaction with us for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Under applicable data protection laws (including the GDPR for EU residents), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (“right to be forgotten”).
• Objection: Object to the processing of your data for direct marketing purposes.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at info@definetours.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for our website, secure email protocols, and restricted access to personal data within our organisation.

10. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics: website usage analytics (privacy policy: policies.google.com/privacy).
• Gmail / Google Workspace: email delivery for booking notifications.
• WhatsApp: customer communication (privacy policy: whatsapp.com/legal/privacy-policy).
• Vercel: website hosting and infrastructure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: